Earlier this month someone went on a shopping spree on my cell phone account. The company just tried telling me I have to go to the physical store it happened at to fix it. Um the store it happened at is in NYC, I would need to buy a plane ticket.

And now they are trying to tell me they can't change my plan to the right one.

Finally got to a manager. She is pissedddddd.

Apparently the fraud department closed my case without contacting me. All they put down was that I need to go to the store to resolve it. Um...The store is nearly 400 miles away.

So she filed a new fraud claim and was like um no you fix this now. And she is going to be calling me back next week to let me know the progress.

Yay! Some progress!!

Finally. I am glad to at least have someone on my side. I realize that the every day reps can't do much, their hands are tied. But to be told the same thing over and over is so frustrating. I had one even tell me they couldn't remove the items unless I returned them. After I had just finished telling her I did not buy them!

Wow, Tmobile fraud just called. THEY TOOK CARE OF IT. No more shit on my account that I did not buy. Amazing what talking to the right people does.

Wow that is ridiculous. Glad someone finally did their job and got it taken care of!

It is crazy that a manager/supervisor files a claim and it gets resolved in less than 12 hours. The other one I still would not have known what had happened unless I called yesterday and it had been nearly 3 weeks.