I only ordered 2 boxes of one of my cat's meds to last a couple weeks, and the vet filled 3 boxes. ??? my mom went to pick it up and didn't know better, so she just grabbed all 3. so now i have a 3rd box i did NOT request, but paid for, and they're telling me i can't return it.

I raised hell as politely as I could over the phone, but everyone has gone home so I'll have to wait til tomorrow

every single time, they make a mistake. this was way too expensive, I can't afford this. and to be perfectly honest, Nala is in such a bad way that I don't KNOW if he'll be here in 2 weeks

THEY make a clerical error and are forcing me to pay for it? what the fuck?

they are constantly making mistakes with his medication, with diagnosis. one time the vet told me he had no blood in his urine, but i was like 'what but someone else said there was', so she had to go re-read the labs to confirm. half the time, if I don't question what they tell me, they will give me a false diagnosis/test result

a couple times, if I'd have walked out without looking in his medication bottles, i would have been shorted on pills

the incompetence at this place is gross, and i can't do shit about it.

i'm struggling with Nala right now, i don't have the energy for this bs

I'm really sorry, this sounds so immensely stressful

me too, it's the last thing you need

at least I got the right meds. they've sent the wrong stuff before.

like double of a different medication. took forever to get through that