Oh good, one of the only things they did right was set up an option so you could email them outside their absurdly short business hours for a (prescription) insurance company
Add that to the fact they're clearly not negotiating any kind of preferred rate for drugs, let alone letting the low tier ones be exempt from the deductible, I would honest to god have to be hospitalized after a serious traffic accident for me to meet my fucking deductible in any given year
1. What the fuck is going on
or
2. Why the fuck I should even continue paying them