Last day of the month, no possible way to get my average handle time below target for the month, already on my formal warning, so once today's over I'm going to get bumped up to Review for Termination
and we get to find out if that's still a thing we do or if they're so deep into the "employees are just resources to replace when they burn out" thinking that they just skip it and fire me
It felt like every time I improved one metric, another would suffer, and I'd get called out on the one that suffered. They kept contradicting each other.
Both because people have a tendency to give us the lowest score possible if their claim was denied, and because people tend to reply based on their entire interaction with the company that day, not just you
Buddy's optimistic the higher call volume today might make it count for more and be enough to get me in under target, but I'm not letting myself get my hopes up
I need to lose 35.
Actually resolving the problem in that time frame isn't really ever the concern.