I was so smug today, I called store support because our traffic counter isn't working and at the end of the call the tech support rep thanked me for being so helpful

we did not fix it but apparently I was a useful source of information and ability to unplug and reseat cables

and it's been kicked up the chain

but tech support thanking me for being helpful really feels like winning at something

as tech support, they were probably elated to find someone who could describe a problem in not-vague terms and could follow directions

"I got information other than 'it's not working,' a unicorn..."

so hell yeah good job!

the fact that I was also like "yeah and I tried power cycling it myself yesterday to see if that would help" probably contributed too

"there's an orange light on the right side of the LAN cable and there's a light on the left side that is not on that should probably be green"

yessss like you already power cycled and phrased it as such and offered that information first, that is when tech support gets excited

normally when I have these discussions I'm prying info out of people and sometimes if I ask if they tried X or Y they'll be like "....yeeeahhhh..." with all the conviction of a chocolate-covered kid saying that they absolutely did not take the chocolate

and I waited a day after power cycling because usually the reporting sorts itself out overnight but we haven't had traffic reporting for two days so I was like. yknow. I attempted to solve this myself and it did not work. gonna call support.

you were absolutely the best call they had all week lol

lmao