[work] my first solo intro/consultation call and the dealer has an issue that literally no one on my team has ever seen before

Dealer has been paying for a service for years and it wasn’t showing up on their site and only mentioned it to me now looking for reimbursement and no one knows how this could have gone on for so long???

THIS WAS MY FIRST CALL

I HAVE 68 MORE TO DO

Luckily he’s super chill! But like!! I HAVE OTHER CALLS TO MAKE

oh boy you're off to a great start

The general consensus is that if he knew about it and didn’t say anything that’s not our problem so now we’re figuring out how to repackage his subscriptions with us in a way that satisfies his need for compensation and I’m just

You’re laying 2k a year for this

paying

How do you not notify us when it’s not active on your site

man like, either he knew about it and didn't say anything or he didn't find out about it until just recently

and i'm not sure which of those things is worse

He said he knew about it but we’ve been so short staffed lately and getting through to us was a hassle which...fair

But if it’s been a while......

Believe me I know literally everyone on my team is baffled

....NGL that kind of sounds like something i might do

"hey this thing i'm paying for isn't working....but the team who takes care of it is swamped and short-staffed....maybe i'll ask them about it later when things calm down for them...."