I'm posting it again because it wasn't translated well. I'm sorry.
Regarding your luggage, we have been waiting for you.
We were planning to ship all packages by the end of the year, and to send notifications in order as soon as the tracking numbers were reflected on the website.
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However, the tracking number for the shipped package was not reflected on the website, so we have contacted the delivery company.
The delivery company will contact you tomorrow, so we will contact you as soon as we know the situation. I am very sorry.

我使用了翻譯器，但效果不佳，所以我對用英文發布表示歉意。