Had 1st truly rude customer yesterday. He asked for the wifi passcode. There isn’t one. He didn’t have phone service. I said that only Verizon has limited phone service in the park. “I don’t HAVE Verizon!!!!” I asked if there was an emergency. “NO. But I NEED internet.” I told him the only wifi inside the park is at Mammoth. I showed him on a map.
“You want me to DRIVE to get wifi!!!” He said that “obviously” we had “a connection” here or we couldn’t communicate. I said that we used radios inside the building, but there were landlines if he had an emergency and needed to contact someone. “Well, YOU PEOPLE are not helpful if you won’t give me phone service!!!”
Sir, I’m a cashier. Do you really think I have control over a phone company or internet provider? He stormed out, loudly.
I was reprimanded for “not handling the situation well.” I should’ve called a manager. I give this info several times a day, have no control over the person’s reaction. I didn’t raise my voice, was polite, offered the best info I had.
But that I’d be HAPPY to call a manager anytime someone asked for wifi or phone service, if that’s what they preferred. This was not well received by management.
I suspect I got another black mark, alongside my previous ones of “asks too many questions,” "doesn't like standing on concrete all day" and “complains about safety concerns.”
I was reprimanded for “not handling the situation well.” I should’ve called a manager. I give this info several times a day, have no control over the person’s reaction. I didn’t raise my voice, was polite, offered the best info I had.
I suspect I got another black mark, alongside my previous ones of “asks too many questions,” "doesn't like standing on concrete all day" and “complains about safety concerns.”