[work] "your call will be answered shortly" said the voice of the terrible, horrible, no good, very bad liar

which probably wouldn't be nearly this infuriating if I didn't have to hear it after every two minutes

or if the "hold music" weren't just the same three or four messages repeated on loop

for forty minutes

that moment when one of the messages starts and you think it might be someone picking up finally but no it's just another one of those messages is a circle of hell

Over an hour now.

going to get warned for overtime again excellent thank u garbage payer

OH AND A BIG OL' FUCK YOU to the rep on the last call of the day

Insists she will only provide information if I call and conference the patient into the call, says she will wait as I do so

manage to miraculously get ahold of the patient, verify HIPAA, and explain why I need her help and what for, and she agrees to help

bring her into the call

THE FUCKING REP PUT US ON HOLD

she couldn't wait all of TWO MINUTES and now there's nothing but hold music blasting over the line

I RID NOT BOTHER A FUCKING CANCER PATIENT JUST FOR YOU TO FUCK OFF IMMEDIATELY, LADY

YOU WERE THE ONE WHO SAID I HAD TO DO THIS