love being told that i dont know how to do my job, yep

i try not to let customers giving me shit upset me but that actually kind of did lol

and LIKE I DONT KNOW WHY SHE WASNT UNDERSTANDING WHAT I WAS TELLING HER

we have a rewards system, and they give us their phone # and then they get points. simple, right?

so this lady comes in and gives me two numbers. the first doesn't work, the second... isn't even attached to her account. and i'm like "well if you want to change it you can go online..."
"why should I have to do anything? its my number, its my account, i signed up for it with that number."

um. no you didn't, someone else did. go off, though.

i took the number off and rung her out since she didn't want to sign up again

as she's leaving she's like "why did you take my rewards off?"

"... because it wasn't attached to your name."
"yes but i'd still be getting those points, now i'm not getting them."

nnnno?

i told her that since its not attached to her name and email its not hers and she wouldn't be getting the points since the person who has the account has a verified email

but she's still mad and then she's like "you know you really need to get your stuff together" or maybe it was "this store needs to get it together" either way idk