So the head of the engineering dept is supposed to be redoing the business roles as of the end of the month.

If I don't hear anything about an official shift of my position from customer service to software development with a commensurate pay raise by the 31st I'm kicking open his office door.

Good luck and I know you'll have your best kicking boots on, if needed.

You may end up needing new boots, because you'll be wearing out your current pair by kicking everyone's ass all the time!

Well if I get the raise I'm buying only the FINEST ass kicking shoes.

Good luck!