Cherry
has anyone else ordered anything from thinkgeek recently and if so, did you have any problems getting your order confirmation email?
Cherry
I'm getting no email from them whatsoever (including password retrieval, meaning I had to buy christmas gifts as a guest), and it's not even just delay because some of those were requested four days ago
Cherry
managed to log into my account anyway and look the order up by retrieving its number from my history. At least I can keep an eye on it myself now
Amanda
I know they were having problems during Cyber Monday but I don't know about anything recently.
Cherry
:/ great
Amanda
You've checked your spam mail and everything?
Cherry
yep
Cherry
first place I went
Cherry
made sure to whitelist everything I can think of (including blanket-whitelisting the entire thinkgeek domain), still nothing
Cherry
glad I managed to remember my password myself
Amanda
Man, idk. :/ Maybe give tech support a call?
Cherry
Yeah, I'll do that when I'm less sleep deprived (and give them a little more time to show up)
Amanda
I wish you all the luck.
Tanks4theMemory
As an a temp customer service person for ThinkGeek, I can tell you that that yeah, that has been a bit of a problem.
Tanks4theMemory
Black Friday/Cyber Monday super overwhelmed the servers that send out automatic emails, and they're still kinda backlogged.
Tanks4theMemory
(They'd prepared for a wave of orders. They got a tsunami. X3)
Cherry
oh wow I apologize to the poor servers for my like...six different password hint requests
Cherry
that's good to know though!
Cherry
I'll track my order by actually watching the page then! nbd now that I actually know what's up
Tanks4theMemory
Glad I could help, even off the clock. XD
Cherry
All google had for me was a whole lot of nothing (including nobody else talking about the problem? somehow?) so I really appreciate it
Cherry
sorry for work-adjacent stuff spilling into your free time though
Cherry
that kind of thing always sucks
Tanks4theMemory
Nah, it's OK.