So I got this e-mail back when the game was delayed so I assumed I'd still be getting it but then i checked the order itself..
✧ Łʏɳɛʏ ✧
So I got this e-mail back when the game was delayed so I assumed I'd still be getting it but then i checked the order itself..
So I got this e-mail back when the game was delayed so I assumed I'd still be getting it but then i checked the order itself..
✧ Łʏɳɛʏ ✧
So does this mean i'd have to pre-order it again or is it still coming??
So does this mean i'd have to pre-order it again or is it still coming??
✧ Łʏɳɛʏ ✧
and how do i do that? :<
✧ Łʏɳɛʏ ✧
OTL
✧ Łʏɳɛʏ ✧
i really hope we dont have to pre-order it again
✧ Łʏɳɛʏ ✧
it's waaaaay more expensive to do it now..
ᾣατεrƒεʅʅ
i'm sure they'll make it right, but that does look weird, so i would talk to their customer service yeah
ᾣατεrƒεʅʅ
(i had some problems with my Dragonquest pre-orders, but amazon was quick to make sure it got handled right)
✧ Łʏɳɛʏ ✧
i might just have to call them or something because the online stuff doesnt work ;;
ᾣατεrƒεʅʅ
i'm sure at the very least, they'll be able to put in a new pre-order without any extra cost
ᾣατεrƒεʅʅ
(the e-mail makes it sound like they still HAVE your pre-order and will fill it once they have it in stock, but then that pic of it 'canceled' is weird)
✧ Łʏɳɛʏ ✧
thats why i'm confused ;;
✧ Łʏɳɛʏ ✧
cause the email says its still coming but then there's that..
✧ Łʏɳɛʏ ✧
when we pre-ordered this same game set back in august it was like $130
✧ Łʏɳɛʏ ✧
now its saying like $249
Tara.
they did this to me with berseria for the ce edition or smth similar and i got it in the end
Tara.
but calling to make sure is not a bad idea at all in making absolute sure
✧ Łʏɳɛʏ ✧
yeah ;; it wouldnt hurt.. ;;
✧ Łʏɳɛʏ ✧
i do still need the help with this all just the same because if it is confirmed i'll need the help because ugh this is why i dont order stuff ;;
Terri_New_Year
It could be the order number was cancelled and a new one made because of the change of shipping dates. But I would still check.
✧ Łʏɳɛʏ ✧
ya im gonna call em aout it
✧ Łʏɳɛʏ ✧
*about
✧ Łʏɳɛʏ ✧
.....so i called them, guys
✧ Łʏɳɛʏ ✧
and it was apparently cancelled
✧ Łʏɳɛʏ ✧
so now i have to re-pre-order it
✧ Łʏɳɛʏ ✧
and now its like $250.00
Terri_New_Year
I would call them again.
Terri_New_Year
You're not the one who cancelled it.
Terri_New_Year
And from the e-mail they sent, it's only being delayed. They shouldn't charge you for that.
✧ Łʏɳɛʏ ✧
she told me they couldnt un-cancel it ;;
✧ Łʏɳɛʏ ✧
i'm honestly kind of disappointed in all of this
Terri_New_Year
They may not be able to un-cancel it, but to charge you for the new price because of their mistake?
Terri_New_Year
That's not right.
Terri_New_Year
I would seriously call them back, or send an email with a picture of the one you received from them.
✧ Łʏɳɛʏ ✧
technically im not being re-charged since the game was pre-ordered and you dont get charged until the day the game/item ships out, right...?it's what i could find...
✧ Łʏɳɛʏ ✧
and the lady just told me since they cancelled it, i'd have to pre-order it now from a third-party seller through amazon
✧ Łʏɳɛʏ ✧
which is why its now $250..
Terri_New_Year
I still don't think that's right. 
✧ Łʏɳɛʏ ✧
both you and my one friend on discord both think so. you're probably right about that. i may try to call again tomorrow about this
Terri_New_Year
I would.
Terri_New_Year
And send them a copy of the email you received.
✧ Łʏɳɛʏ ✧
i can def. do that so they know i'm not just making it up
Terri_New_Year
Right. since it's an automated email
☾Lunar Eclipse☽
Yeah, that makes 0 sense.
☾Lunar Eclipse☽
The email itself says they're refunding the shipping cost, not that they're cancelling anything.
☾Lunar Eclipse☽
Basically, they missed the date they aimed to get it to you by and are honoring their contract by not charging you shipping.
☾Lunar Eclipse☽
Definitely contact them again.
☾Lunar Eclipse☽
I am 99% sure that the person you spoke to was misinformed.
☾Lunar Eclipse☽
Orders ARE sometimes cancelled by mistake, but it's very rare and there's no reason for it to be cancelled.
☾Lunar Eclipse☽
Do you have Amazon Prime?
☾Lunar Eclipse☽
And I suppose another question is, do you share an account with your friend/are you on the right account?
✧ Łʏɳɛʏ ✧
i;m on the trial for amazon prime rn and it's my account...
☾Lunar Eclipse☽
Huh.
☾Lunar Eclipse☽
You are apparently not alone
☾Lunar Eclipse☽
I know that's for the steelbook but it fits your situation.
☾Lunar Eclipse☽
There are some sources that report "dangerous materials" in the take your heart edition, which made amazon deem it as undeliverable.
☾Lunar Eclipse☽
See here
✧ Łʏɳɛʏ ✧
i never got one of those emails though ;;
☾Lunar Eclipse☽
I know, but a lot of Amazon users reported that their order was simply cancelled without any warning and that when they talked to representatives, they give them multiple reasons, disconnected from chat/hung up on them, etc.
☾Lunar Eclipse☽
More information for you
☾Lunar Eclipse☽
One of the threads talks about CA Amazon.
✧ Łʏɳɛʏ ✧
ugh yeah this makes me wanna call again
✧ Łʏɳɛʏ ✧
because while i didnt get a dangerous goods email.. it's really curious how some people don't have it cancelled
✧ Łʏɳɛʏ ✧
and mine did..
☾Lunar Eclipse☽
I definitely recommend contacting them again.
☾Lunar Eclipse☽
Because if that's what it looks like in your order list, it's definitely not coming.
☾Lunar Eclipse☽
And even if they're working on a solution, it's still best to be proactive and make sure things will be okay and you'll get your order.
✧ Łʏɳɛʏ ✧
you have a point :>