Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 7:57 PM
[programmer rant] Expanding on yesterday's "other people piggybacking refactoring on your code review" rant, here's another low-key pet peeve of mine
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 7:58 PM
This one is from QA, not the dev team
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 7:58 PM
but it's when they try to just skip the whole issue logging process
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 7:58 PM
Me: "Hey, I've got the fix for issue 9983 up, can you confirm it"
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 7:59 PM
QA: "OK, that works, but (description of totally unrelated issue)"
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 7:59 PM
That's fascinating, QA
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 7:59 PM
if only we had some kind of system in place for keeping track of dozens of outstanding issues where you could record that
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 7:59 PM
so that I won't forget about it in the next hour
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 7:59 PM
oh wait we do, and half of your job is to put shit there for me to later solve
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 8:00 PM
it's there for a reason! you just telling me about this unrelated issue in a private slack message is only useful if I drop everything else on my plate to address it right now!
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 8:00 PM
I'm not going to do that!
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 8:01 PM
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 8:01 PM
Me: "That sounds like a new issue that should get logged"
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 8:02 PM
QA: /just continues describing the issue
Rama
@Nerdorama
Fri, Sep 2, 2016 8:02 PM
This sounds very similar to Operations vs. Support
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 8:02 PM
I know you're not trying to get me to log it for you because you're desciribing it int he vaguest possible terms
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 8:02 PM
so I can't possible log it with repro steps
Rama
@Nerdorama
Fri, Sep 2, 2016 8:03 PM
Support: "The customer is having an issue"
Operations: "All our hardware and software are working fine, troubleshoot the customer's connection/software/PC"
Support: continues describing issue
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 8:04 PM
if anyone remembers me ranting about people who end every line with a two-dot ellipsis, this is the same person
Rama
@Nerdorama
Fri, Sep 2, 2016 8:07 PM
Sounds like the king of passive-aggression to me
Quinn Angstrom
@quinn2win
Fri, Sep 2, 2016 8:07 PM
gnashes teeth and counts minutes until the weekend
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