p/lth95i

@quinn2win

Fri, Sep 2, 2016 7:57 PM

[programmer rant] Expanding on yesterday's "other people piggybacking refactoring on your code review" rant, here's another low-key pet peeve of mine

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 7:58 PM

This one is from QA, not the dev team

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 7:58 PM

but it's when they try to just skip the whole issue logging process

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 7:58 PM

Me: "Hey, I've got the fix for issue 9983 up, can you confirm it"

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 7:59 PM

QA: "OK, that works, but (description of totally unrelated issue)"

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 7:59 PM

That's fascinating, QA

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 7:59 PM

if only we had some kind of system in place for keeping track of dozens of outstanding issues where you could record that

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 7:59 PM

so that I won't forget about it in the next hour

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 7:59 PM

oh wait we do, and half of your job is to put shit there for me to later solve

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 8:00 PM

it's there for a reason! you just telling me about this unrelated issue in a private slack message is only useful if I drop everything else on my plate to address it right now!

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 8:00 PM

I'm not going to do that!

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 8:01 PM

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 8:01 PM

Me: "That sounds like a new issue that should get logged"

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 8:02 PM

QA: /just continues describing the issue

Rama

@Nerdorama

Fri, Sep 2, 2016 8:02 PM

This sounds very similar to Operations vs. Support

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 8:02 PM

I know you're not trying to get me to log it for you because you're desciribing it int he vaguest possible terms

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 8:02 PM

so I can't possible log it with repro steps

Rama

@Nerdorama

Fri, Sep 2, 2016 8:03 PM

Support: "The customer is having an issue"
Operations: "All our hardware and software are working fine, troubleshoot the customer's connection/software/PC"
Support: continues describing issue

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 8:04 PM

if anyone remembers me ranting about people who end every line with a two-dot ellipsis, this is the same person

Rama

@Nerdorama

Fri, Sep 2, 2016 8:07 PM

Sounds like the king of passive-aggression to me

Quinn Angstrom

@quinn2win

Fri, Sep 2, 2016 8:07 PM

gnashes teeth and counts minutes until the weekend