Why does: "I don't handle that, hang on while I find out who can help you." always come out: "Yes, please keep talking to me so I can't look anything up."?

do I need to get my translator adjusted or what?

Maybe they don't speak Klingon?

Clearly.

also why do I keep getting the calls that aren't even our department?

like, I can hear everyone around me, they're getting normal calls that are for us, but I keep getting random-ass WAY wrong office calls

like, not even remotely related: "Yes, I'm doing construction and I need X permit and Y hauler's information."

"Uh, that's nice? I'm a utilities billing office."

Try "I see, please hold and I'll transfer you to the person/department that handles that"?

That way you convey 1. "I know what I'm doing (no additional info plz) 2. "I am putting you on hold, shh," 3. "You will be taken care of so it's worth it to wait."

the problem with that is to transfer a call I have to have the number RIGHT THERE, because our transfers don't automatically go to hold

so even if I try to transfer, they still talk at me until I actually find the number.

...ergh. You can still say 'please hold' and put the phone down?

Headset, is a bother. But USUALLY I can type in search terms while they chatter at me

I'm just easily distracted today for some reason

and keep getting people with that tone of voice that I can't ignore, which is double-bothersome

/snuggles<3

ah well, seems I'm back to normal calls now, which is fine, I can do those.